Computer crazy

This new laptop is driving me nuts. I've spent most of the day working on a Memory Scrapbook (multi pages). Tom got me a great scrapbook program and I love it. The photos I took go into the scrapbook page without a problem, but my brother in law sent me some and they just won't work. All the photos are jpg and should work. The photos open in my old scrapbook program, and I can pull them up in other programs, but they just won't go into the new program. How frustrating! The photos will upload into my blog but not into Scrapbook Factory program. There's got to be a problem somewhere. I'll figure it out if it takes all night.